By advance payment directly into the bank account of Van den Berg Products B.V.
By using PayPal.
What is PayPal?
PayPal is a secure online payment service.
How does PayPal work?
Chose to make payment by credit card, debit card or bank account.
Make secure purchases without revealing your credit card number or financial information.
Shop using PayPal on eBay and with thousands of merchants worldwide.
What is Bancontact / Mister Cash?
Belgian cardholders can now pay online with Bancontact / Mister Cash by using their own bank card. The safety and reliability are guaranteed.
Belgian costumers can pay their online purchases easily with Bancontact / Mister Cash when banking with the following banks; Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA bank and VDK Spaarbank.
Can I cancel my order?
Once the order has been paid for, it cannot be cancelled. The order can, however, be returned.
If I decide to return my order, how will I be refunded?
Your refund will be deposited into your bank account on receipt of the returned order. See also Exchange & Return.
How will I know that my order has been received by Muppa?
When you place an order through our website and confirm your email address, an order confirmation will immediately be sent to that email address. This confirmation will include an overview of your order.
Do I receive confirmation of the order I have placed with Muppa?
If you placed the order through the website and confirmed your email address, an order confirmation will immediately be sent to that email address. This confirmation will include an overview of your order.
I have placed several orders. Do I have to pay a delivery charge for each order?
All products ordered at the same time will be delivered together. In this way, you will only have to pay the delivery charge once. If you place several orders at different times, there will be a delivery charge for each order.
To which bank account do I make my payment?
Please state your Muppa order number and make payment to:
Beneficiary Bank: ING Bank
Bank Account Number: 65.57.82.176
Van den Berg Products BV
IJzerwerf 10-12
6641 TK Beuningen
The Netherlands
Who do I contact if I have any additional questions?
For email enquiries, please contact us at: info@muppa.nl
We can also be reached by telephone at: (+31) 24 345 4422
Delivery Information
What will the delivery charge be for my order?
Two different methods are used to calculate delivery charges depending on the size and weight of the product ordered.
For the household appliances and personal care, the charge will be EUR 4,95. For the smaller fitness equipment, the charge will be EUR 12,50. For the larger fitness equipment, the charge will be EUR 21,50.
If the order comprises several different products, the delivery charge will be for the heaviest item only.
Country
Rates
Tax rate 1
Tax rate 2
Tax rate 3
Tax rate 4
Netherlands (NL)
€ 1.95
€ 4.95
€ 12.50
€ 21.50
Belgium (BE)
€ 1.95
€ 6.95
€ 12.50
€ 21.50
Bosnia (BA)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Bulgary (BG)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Denmark (DK)
€ 1.95
€ 15.95
€ 21.50
€ 21.50
Germany (DE)
€ 1.95
€ 6.95
€ 12.50
€ 21.50
Finland (FI)
€ 1.95
€ 32.95
€ 32.95
€ 32.95
France (FR)
€ 1.95
€ 15.95
€ 21.50
€ 21.50
Greece (GR)
€ 1.95
€ 40.95
€ 40.95
€ 40.95
Hungary (HU)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Ireland (IE)
€ 1.95
€ 35.95
€ 35.95
€ 35.95
Italy (IT)
€ 1.95
€ 22.95
€ 22.95
€ 22.95
Croatia (HR)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Liechtenstein (LI)
€ 1.95
€ 15.95
€ 21.50
€ 21.50
Luxembourg (LU)
€ 1.95
€ 8.95
€ 12.50
€ 21.50
Monaco (MC)
€ 1.95
€ 19.95
€ 21.50
€ 21.50
Norway (NO)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Austria (AT)
€ 1.95
€ 12.95
€ 21.50
€ 21.50
Poland (PL)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Portugal (PT)
€ 1.95
€ 27.95
€ 27.95
€ 27.95
Romania (RO)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Slovakia (SK)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Slovenia (SI)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Spain (ES)
€ 1.95
€ 32.95
€ 32.95
€ 32.95
Czech Republic (CZ)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
Turkey (TR)
€ 1.95
€ 34.95
€ 34.95
€ 34.95
United Kingdom (UK)
€ 1.95
€ 15.95
€ 21.50
€ 21.50
Sweden (SE)
€ 1.95
€ 32.95
€ 32.95
€ 32.95
How long will delivery take?
The delivery time is two to five days from receipt of payment.
If I return the product, do I have to pay the delivery charges?
No, you do not have to pay delivery charges for returns. Muppa will cover those costs.
Can I collect my order in person?
Yes. Your order can be collected directly from our warehouse. If you would like to do this, please notify us early by emailing info@muppa.nl or calling: (+31) 24 345 4422
Can I choose the delivery address for my order?
Yes. When you place an order, you specify the delivery address. Should your order contain several products to be sent to different addresses, a separate delivery charge will be made for each address.
Does Muppa also deliver abroad?
Yes. Muppa delivers to several countries within Europe.
Exchange and Return
How long do I have to return my order?
If you are not satisfied with your purchase for any reason, you can return the product within 7 working days from receipt. A refund will be given on receipt of a product returned in accordance with Van Den Berg Products BV’s return instructions. The returned product must be in its original condition, in the original unopened packaging together with all warranty cards, manuals and accessories. The product cannot be returned if the packaging has been opened. Return delivery charges are pre-paid. Returns should be sent to the following address:
Muppa Online Shop
C.o. Van den Berg Products BV
IJzerwerf 10-12
6641 TK Beuningen
The Netherlands
The returned product must be in its original condition, in the original undamaged packaging together with all warranty cards, manuals and accessories. Return delivery charges are pre-paid.
If more than 7 working days have passed since the delivery of the product to the specified delivery address, you will be deemed to have accepted the product. If the product has a defect, you can contact our service department at tel: (+31) 24 345 4422
My product does not work as it should – what can I do?
If a product does not work as it should, please contact our service department on Tel: (+31) 24 345 4422
Should products supplied by Van den Berg Products BV not comply with the applicable warranty, Van den Berg Products BV shall, at its discretion and expense (unless otherwise provided for in the applicable warranty), repair, replace or refund such products as appropriate. Refunds are limited to the original purchase amount of the returned product(s), and exclude the original delivery charges.
Who pays for delivery if I return the product?
If a product is returned within 7 days of receipt, return delivery charges are pre-paid. If a product is returned while under guarantee, delivery charges will be reimbursed.
If I return my order, how am I refunded?
We will refund your payment on receipt of the returned product. Refunds are limited to the original purchase amount of the returned product(s), and exclude the original delivery charges.
Guarantee & Service
How long is the guarantee period for the products I receive?
The products we supply are under guarantee for a period of 2 years. No guarantee applies with respect to consumable products.
What happens if the product I have received does not work as it should?
- If a product does not work as it should, please contact our service department on tel: (+31) 24 345 4422
Should products supplied by Van den Berg Products BV not comply with the applicable warranty, Van den Berg Products BV shall, at its discretion and expense (unless otherwise provided for in the applicable warranty), repair, replace or refund such products as appropriate. Refunds are limited to the original purchase amount of the returned product(s), and exclude the original delivery charges.
If I return a product that does not work as it should, will I receive a new replacement or will my returned product be repaired?
Should products supplied by Van den Berg Products BV not comply with the applicable warranty, Van den Berg Products BV shall, at its discretion and expense (unless otherwise provided for in the applicable warranty), repair, replace or refund such products as appropriate.
Will there be a guarantee on my repaired product?
Yes – if the product is returned within the original warranty period. The warranty period extends 2 years from the purchase date, not the repair date.
